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Customer Service

CannAmm’s dedicated and knowledgeable staff are eager to assist you. Below are a few common requests and contact information that will help you reach specifically trained staff quickly.

 
 
 
Have another question or inquiry not listed above?
Please call us at 1-800-440-0023 or email us at question@cannamm.com. We look forward to helping you.

 
 
 
 
Book a Testing Appointment:
There are two convenient ways to book at testing appointment with CannAmm – online through this website or over the phone.
  • Online:  If you are a program administrator, you may log on using the login and password provided to you. Once the appointment has been arranged, you will receive a confirmation email with the appointment details.  Need assistance with online booking? Call 1-800-440-0023 and one of our attendants will be happy to walk you through the process.   
  • Phone: 1-800-440-0023
    • For Post Accident or Reasonable Cause tests* – Press 3  *It’s important to phone because of the time sensitive nature of these tests.
    • For all other test appointments – Press 2
 
  
 
Book a medical exam or related occupational health service
To book an exam or occupational health test you can either email us or phone.
  • Phone: 1-800-440-0023, press 5
  • Visit our Contact page and choose "Occupational Health" in the Desired Contact Group field.  
 
 
 
Cancel, change or reschedule a testing appointment
We understand that schedules change and appointments will need to be modified. Please contact us as far in advance as possible, so we can update the booking to meet your needs. 
  • Phone: 1-800-440-0023, press 2
  • Visit our Contact page and choose "Bookings" in the Desired Contact Group field.
 
Medical Review Officer Services
Questions regarding outstanding drug test results, interpretation of drug test results or instructions on collection protocol? Please contact our Medical Review Officer Assistants:
  • Phone: 1-800-440-0023 extension 4804
  • For medical fitness questions, please contact our occupational health group at 1-800-440-0023 extension 5.
  • Visit our Contact page and choose "Medical Review Officer" in the Desired Contact Group field.

 
Substance Abuse Support Programs
A complete program is available to assist and support employees who test positive or who come forward with a substance abuse problem. We help individuals return to work with the least disruption possible, but without sacrificing safety for themselves or others. All assessments are completed by Professionals experienced and qualified to deal with substance abuse issues. For more information:
  • Phone: 1-800-440-0023 extension 7531
  • Visit our Contact page and choose "Substance Abuse Support Programs" in the Desired Contact Group field.
 
 
Request more information about CannAmm’s comprehensive programs
CannAmm develops comprehensive Fitness for Work and Drug-Free Workplace programs that addresses concerns and specific requirements of organizations, their employees, industry regulators and adheres to Federal/ Provincial laws. We work closely with organizations to understand their unique needs and develop a fully customized program.
 
To create a World Class drug testing program within your company, contact CannAmm at 1-800-440-0023, press 4, and ask to speak with a sales representative, or visit our Contact page and choose "Sales" in the Desired Contact Group field.
 
 
Manage my business account
Members of CannAmm's client support team are eager to assist you in ensuring your account information is accurate and up to date:
  • Set up a new account
  • Add new divisions or projects
  • Make changes to your existing account,   including: test types, occupational health testing, contacts, permissions, preferences
  • Learn more about how to use CannAmm's online services
    • Phone: 1-800-440-0023, press 4
    • Visit our Contact page and choose "Client Support" in the Desired Contact Group field.
Accounting Services
Questions about your invoices or billing preferences? Would you like to make a payment, inquire about payment options or the status of your account? If you wish to discuss your invoices or any billing issues please contact our accounting department:
  • Phone: 1-800-440-0023, press 6
  • Visit our Contact page and choose "Accounting" in the Desired Contact Group field. 

 

 

 

 

 

 
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